Returns & Refunds Policy

Standard Online Orders

Customers have the right to cancel and return most online purchases within 14 days of receiving the goods, in line with the Consumer Contracts Regulations 2013.
To exercise this right, you must notify us in writing (email or letter) within the 14-day cancellation period.
Goods must be returned unused, in their original condition and packaging, at the customer’s expense (unless faulty).
Refunds will be processed within 14 days of receiving the returned goods and will be made to the original payment method.

The following items cannot be returned unless faulty or not as described:

Bespoke or made-to-order products, including custom upholstery and furniture built to customer specifications.
Cut-to-order fabric (fabric sold by the metre).
Personalised items designed specifically for a customer.

If an item is faulty, not as described, or damaged on arrival, you are entitled to a repair, replacement, or refund under the Consumer Rights Act 2015.
Any damage must be reported to us within 48 hours of delivery, along with photographs where possible.
We may request that faulty items be returned for inspection before issuing a refund or replacement.

Contact us at [insert email address] within 14 days of receiving your order to request a return.
Pack the item securely in its original packaging.
Return the item to the address provided by our customer service team.
Retain proof of postage, as returns remain the customer’s responsibility until received by us.

Refunds will be made to the original payment method.
We reserve the right to make deductions if returned goods show signs of use, damage, or handling beyond what is necessary to establish their nature and characteristics.

We do not currently offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.