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Delivery & Shipping Policy

Shipping for Standard Online Orders

  • Processing Times: Orders for in-stock items are usually processed and dispatched within 14 working days.

  • Shipping Methods: We use trusted courier services for small parcels and fabric orders.

  • Shipping Charges: Costs are calculated at checkout and depend on the size, weight, and destination of your order.

  • Estimated Times: UK standard delivery is normally 7 - 14 working days. International delivery may vary depending on destination and customs processes.

  • Tracking: A tracking number will be provided once your order has been dispatched (where applicable).

 

Delivery for Furniture & Upholstery Items

  • Arrangements: Customers will be contacted directly to arrange a suitable delivery date once items are ready.

  • Charges: Delivery fees will be confirmed at the time of order. Additional services (e.g. upstairs delivery, assembly, or removal of old furniture) must be requested in advance and may incur extra charges.

  • Access: Customers must ensure clear and safe access to the property. It is the customer’s responsibility to check that items fit through doorways, stairwells, lifts, and hallways. TN FURNITURE LIMITED will not be held responsible if an item cannot be delivered due to restricted access.

  • Acceptance: A customer (or authorised representative) must be present to accept delivery and sign for receipt.

 

Risk & Responsibility

  • Once goods have been delivered or collected, responsibility for them passes to the customer.

  • TN FURNITURE LIMITED is not liable for damage caused by restricted access, customer handling, or failure to follow care instructions.

  • Any visible damage must be reported at the time of delivery. Hidden damage must be reported within 48 hours of receipt.

 

Failed Deliveries

  • If delivery cannot be completed due to customer absence, inaccurate information, or restricted access, the order may be returned to our workshop/warehouse.

  • A re-delivery fee will apply.

Collection Option

  • Customers may collect orders directly from our premises by prior appointment.

  • Responsibility for the goods transfers to the customer once collected.

International Orders

  • Shipping charges and delivery times for international orders vary by location.

  • Customers are responsible for any import duties, taxes, or customs charges that may apply in their country.

  • Delivery times may be affected by customs processing, which is beyond our control.

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